Job Snapshot

• Employee Type:
  

  Full-Time
• Location:
  Muncie, IN
• Job Type:
  

  Health Care
• Experience:
  

  Not Specified
• Date Posted:
  

  3/21/2024

Job Description

TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

You provide you:

• Career Growth Opportunities
• Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
• 401K program (Discretionary matching funds available)
• GENEROUS Personal time off
• Eight Paid Holidays per year
• Quarterly incentive plans

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls; assess caller’s needs and direct to appropriate personnel.
• Greet patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms and medical records from other physicians and hospitals as required.
• Schedule new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancel/reschedule appointments according to physician schedule changes and notify appropriate personnel.
• Assist with revenue cycle efforts in coordinating daily operations with billing/coding vendors as related to policies set forth by Delphi Director of Billing.
• Maintain physicians’ schedule: on call, vacations, meetings and so forth
• Obtain demographic and insurance information. Obtain copy of patient’s insurance cards for file. Update demographic and insurance information as needed in the system.
• Register all new patients into the system. Prepare and organize new patient charts. Notify nursing staff of patient arrivals, placing charts in appointment order. Assist in preparing charts for next day’s appointments and print schedules as needed.
• Collect copays, deductibles and other out-of-pocket amounts at time of visit. Issue receipts as appropriate.
• Copy records and mail to other physicians and insurance companies.
• Maintain lobby area in a neat and orderly manner.
• Identify “no shows” and forward for patient notification.
• Follow policies and procedures to contribute to the efficiency of the front office. Cover for other front office functions as requested.
• Work as a team with other members of the clinic to ensure the highest quality of care at all times.
• Demonstrate positive interpersonal relations in dealing with fellow employees, patients, and physicians so that productivity and positive employee relations are maximized.
• Maintain strict patient confidentiality in accordance with clinic policy.
• Other duties as required and assigned by the Program Manager. These may, on occasion, be unrelated to the position described here.

Job Requirements

QUALIFICATIONS / EXPERIENCE:

• HS Diploma required
• Minimum of 6 months experience answering and routing calls using a multi-line phone system. Experience in healthcare setting preferred.
• Intermediate computer skills required. Must have ability to appropriately handle confidential information. Must have excellent professional telephone manner and verbal communication skills.

• https://www.teamhealth.com/california-applicant-privacy-notice/